⠋FAQ - A FEW THINGS YOU MIGHT WANT TO KNOW
Frequently Asked Questions
How do I choose the right shade?
Not sure which shade is right for you? We’re happy to help before you order. Email info@dalishcosmetics.com with the product you’re interested in and any questions about choosing your shade.
Where can I find product ingredients?
You’ll find the full ingredient list on each product page. If you have an allergy or sensitivity, please review the ingredient list carefully before purchasing. If you have a question about a specific product, email info@dalishcosmetics.com.
How do I use my da lish products?
Application tips and directions can be found on each product page. Some da lish products are multi-use, so be sure to check the individual product description for recommended ways to use it.
Can you help me choose products for my makeup routine?
Absolutely. Whether you’re looking for an everyday makeup routine, choosing between shades or trying to find the right products for you, email info@dalishcosmetics.com and we’ll be happy to help.
Do you ship internationally?
Yes! da lish cosmetics ships from Canada to 230+ destinations worldwide. Available shipping options and rates for your destination will be shown at checkout.
Can I shop in my local currency?
Yes. International customers in supported markets can shop in their local currency.
Will I have to pay duties or taxes on an international order?
Duties, taxes and import fees are not currently collected by da lish cosmetics at checkout. Depending on your destination, your order may be subject to local duties, taxes or import fees upon arrival.
How much does shipping cost?
Shipping rates vary by destination and shipping method. Available options and pricing will be shown at checkout before you complete your purchase. For more information, please review our Shipping Policy.
When will my order arrive?
Processing and delivery times vary depending on your destination and selected shipping method. Please review our Shipping Policy for current processing information and estimated delivery times.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information when tracking is available for your selected shipping method.
What should I do if my package hasn’t arrived?
Check your tracking information and confirm the shipping address on your order. If your package is marked as delivered but you can’t locate it, check your delivery area and with anyone who may have accepted it for you. If you still need help, email info@dalishcosmetics.com with your order number.
Do you accept returns or exchanges?
Due to the hygienic nature of cosmetics, our products are final sale. Please review our Return & Refund Policy for full details. If you’re unsure about a product or shade before ordering, email info@dalishcosmetics.com and we’ll be happy to help.
What should I do if my item arrives damaged or defective?
Email elyse@dalishcosmetics.com with your order number, a description of the issue and clear photos of the item and packaging. Please review our Return & Refund Policy for full details.
Can I change or cancel my order?
Email info@dalishcosmetics.com as soon as possible with your order number and requested change. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has been placed.
Do you offer gift cards?
Yes! da lish cosmetics gift cards are available online in a range of denominations. Shop Gift Cards →
How can I contact you?
For product questions, shade help, shipping questions and general order enquiries, email info@dalishcosmetics.com.
For damaged or defective items, email elyse@dalishcosmetics.com.